What information should be collected?

What information should be collected?

Set out with a clear objective of what information is to be collected. It may be useful to split this information into categories. Roll over some of the categories to find out more.

Ingredients for chocolate flavoured sponge


  • Information transferred at interfaces (between departments, shifts etc.)


  • Title
  • Version number
  • Reference

Process / product

  • Facility age
  • Product/process details
  • Products issue could impact on
  • Corrective action records


  • Equipment (age, position, serial/reference number)
  • Equipment type (system, component, subcomponent)
  • Equipment supplier
  • Operating modes of equipment
  • Type of incident
  • Incident-specific data (microbiology results, cooking temperature records, pH records)

External factors

  • Environmental conditions – external and internal
  • Countries involved in issue
  • Industry sectors
  • Sites
  • Trending results/previously reported incidents – see data analysis
  • Any other contributing events (e.g. new manufacturing plant built next door)

Some other areas you might want to consider are:


  • Clothing, PPE of personnel
  • Job positions of individuals
  • Training details
  • Personnel interviews (roles, responsibilities), witness statements


  • Events that occur, sequence, frequency
  • Recent changes – legislation, alerts
  • Industry data
  • Documentation (title, version number, reference)
  • Non-conformance notes
  • Audit reports (areas not covered by audits)
  • Length tasks take to perform
  • Costs of certain aspects of a process
  • Timing (season, days, time of day, shift etc.)
  • Photographs/videos