Implementing a solution
- Devise a plan for preventive actions. As a minimum this should include who has overall responsibility to ensure the solution is implemented, timescales, required activities, sequence of events, how and who is responsible for each stage, schedule and costs.
- Implement necessary action(s) to resolve the root cause of the issue.
- Analyse the evidence showing whether the problem has been prevented from recurring or not.
- If the evidence indicates that the root cause of the issue has been prohibited go to point 5. Should the solution that has been implemented be shown not to prevent the issue you must decide whether to go back to drawing up an alternative solution or go further back to gathering data and analysing that data. Although the latter may seem more time consuming and demand more resources it may be imperative to resolving the issue.
- Once you have gathered enough evidence to feel confident that the root cause of the issue has been eliminated, set a monitoring plan.
- Monitor on a routine basis.
- Ensure the solution is firmly rooted in the business processes.
On occasions it may be found that the root cause(s) of a problem cannot be completely removed. In these instances, difficult decisions have to be carefully considered to remove or reduce the risk to an acceptable, documented level and to manage the root cause(s) and any ensuing issues.