Links and resources

Links and resources

General links to RCA information

NHS guide to Root Cause Analysis
ThinkReliability guide to Root Cause Analysis
WHO guide to Root Cause Analysis
QM&T mini-guide to Root Cause Analysis


Root Cause Analysis Handbook
A guide to efficient and effective incident investigation, third edition.
ABS Consulting, 2008.
Lee N. Vanden Heuvel, Donald K. Lorenzo, Laura O. Jackson, Walter E. Hanson, James J. Rooney, and David A. Walker.
ISBN #1-931332-51-7 (978-1-931332-51-4).

Root Cause Analysis
Simplified tools and techniques, second edition.
ASQ Quality Press, 2006.
Bjorn Andersen and Tom Fagerhaug.

Root Cause Analysis in process-based industries
Trafford Publishing
Horev, Menachem
ISBN 9781425139773 Paperback
Trafford bookstore

Six Steps to Root Cause Analysis
Second edition
Dineen, Maria
Six Steps to RCA

Fishbone Flow, Integrating Lean, Six Sigma, TPM and Triz
Bicheno, John
ISBN 9780954124434 Spiral
PICSIE books shop

Root Cause Analysis: a step-by-step guide to using the right tool at the right time.
Productivity Press
Matthew A. Barsalou
ISBN-10: 148225879X
ISBN-13: 978-1482258790

The Process Improvement Handbook: a blueprint for managing change and increasing organizational performance
McGraw-Hill Professional (1 Nov 2013)
Tristan Boutros and Tim Purdie
ISBN-10: 0071817662
ISBN-13: 978-0071817660


BRC Global Standard for Food Safety Issue 7 UK
Understanding Root Cause Analysis: BRC Global Standards
Where in the standard is RCA required? (Issue 6)


Example of 5 Whys
5 Whys video training
Form (careful as restricted to 5 questions, use more than one if applicable)

Fishbone diagram / Ishiwaka

MoreSteam guide to the Fishbone diagram
What is a fishbone diagram? Video
Fishbone diagram video
How to draw a fishbone diagram - demonstration in powerpoint

Tony Buzan Mind Mapping